Employee Information and Training
Printables
How to process a Downtown Ludington Paper Gift Certificate
1. Open the app that looks like a present at the bottom left of the retail iPad
2. Scan the QR code to confirm there is money available on the gift certificate
3. Hit the Redeem button.
4. Now process the order like a cash transaction in Shopify POS and give them any change left over in cash.
5. At the end of the night exchange the paper gift certificate for the cash equivalent out of the white safe to keep the register balance correct. Please leave the paper gift certificate in the white safe.
Important Lists and Documents
Fragrance Oil Actual verses Candle Bar Names (in ABC order for the Actual FO Names)
Fragrance Oil Actual verses Candle Bar Names (in ABC order for the Candle Bar Names)
Common Questions Customers Will Ask
Operations
Production Open/Close Checklist
HR
Retail/Production Associate Job Descriptions
Director of Operations Job Description
Learning about Candle Making
Candle Making Terms:
https://www.candlescience.com/learning/candle-making-terms/
What is soy wax?
https://www.candlescience.com/learning/what-is-soy-wax/
Choosing the right wick size:
https://www.candlescience.com/learning/choosing-the-right-wick-size/
What is in fragrance oil?
https://www.candlescience.com/learning/whats-in-fragrance-oil/
How to blend fragrance oils and suggested blends:
https://www.candlescience.com/learning/fragrance-oil-blending-101/
How to conduct a test burn:
https://www.candlescience.com/learning/how-to-conduct-a-burn-test/
Retail Training Videos-Shopify POS
How to open and close the register
Ship to customer
Adding a discount or discount code
Production Training-Shopify
How to partially fill an order
How to print a shipping label
How to reprint a shipping label