Employee Information and Training


Deposit Slips

Custom order form

How to process a Downtown Ludington Paper Gift Certificate
1. Open the app that looks like a present at the bottom left of the retail iPad
2. Scan the QR code to confirm there is money available on the gift certificate
3. Hit the Redeem button.
4. Now process the order like a cash transaction in Shopify POS and give them any change left over in cash.
5. At the end of the night exchange the paper gift certificate for the cash equivalent out of the white safe to keep the register balance correct. Please leave the paper gift certificate in the white safe.

Important Lists and Documents

Fragrance Oil Actual verses Candle Bar Names (in ABC order for the Actual FO Names)

Fragrance Oil Actual verses Candle Bar Names (in ABC order for the Candle Bar Names)

Pour Guide

Discount Codes (active)

Common Questions Customers Will Ask


Retail Open Checklist

Retail Close Checklist

Production Open/Close Checklist


Employee Manual

Retail/Production Associate Job Descriptions

Director of Operations Job Description


Learning about Candle Making

Candle Making Terms:

What is soy wax?

Choosing the right wick size:

What is in fragrance oil?

How to blend fragrance oils and suggested blends:

How to conduct a test burn:


Retail Training Videos-Shopify POS


How to open and close the register

Processing a sale

Adding customers

Ship to customer

Adding a discount or discount code


In store pickup

Gift Cards

Test transaction

Production Training-Shopify

How to fulfill an order 

How to partially fill an order

How to print a shipping label

How to reprint a shipping label

How to void a shipping label

How to add a product

How to create and print a bar code

How to create a draft order 

How to update inventory